Define the real use case
We review inputs, outputs, tools, volume and exceptional cases with you.
Voice agents and customer support / IDEIDEV
AI ticket classification
We read each ticket subject and body to suggest category, urgency and owning team. Exceptions stay visible and a person can correct the classification.
From Alicante for businesses across Spain · AI, n8n and custom development
01 — THE SOLUTION
A workflow built around your business.
We read each ticket subject and body to suggest category, urgency and owning team. Exceptions stay visible and a person can correct the classification.
We study your tools, where the data comes from and the decisions your team must make. Then we define which steps can be automated, which exceptions need review and how to measure whether the system really saves work.
We can connect existing services through n8n or write custom code when the process needs greater control. We agree the scope with you before implementation.
02 — OUR PROCESS
From problem to working system.
Connect and test
We design the workflow, permissions and checkpoints. We test it with real examples before launch.
Track the results
We monitor errors and outcomes to refine rules, document changes and keep the process useful.
03 — LET’S TALK
Ready to automate this workflow?
Tell us how it currently works in your business. We will reply directly on WhatsApp, with no form.